- Employ your talent with us!

We are always interested in exceptional young and experienced talents to build a brilliant team, help shape the future of our Company and provide customers a compelling portfolio of intelligent Internet of Things solutions.

What will you find at Paradox Engineering?

Global thinking

We work in a multinational and multicultural environment, connecting cross-functional teams with proven collaboration skills

Unparalleled IoT competences and technical know-how

Read more

Strong company culture and values

Share the same adventure together

Treat each one with respect and act with integrity

Explore and innovate

Be curious and keep learning

Be committed

A visionary and creative approach
We have a deep understanding of technology and market trends, and the ability to forerun how technology can serve customers’ needs or enable future applications in different industries
Unparalleled technical know-how
We are experts of radio design, network design and management, low power consumption and data collection systems We have passionate hardware, software and embedded software development teams, with relevant machine learning and Artificial Intelligence expertise
Global thinking
We are a MinebeaMitsumi Group company, so we are used to work in multinational and multicultural environments, connecting cross-functional teams with proven collaboration skills
‘Cybersecurity by design’ approach
Cybercrime is a risk that no organization can overlook any longer. Our hardware and software professionals work to make our solutions intrinsically secure, and pioneer blockchain technology to grant the highest possible levels of data integrity and validity

Open positions: We are currently looking for...

CUSTOMER SUPPORT ENGINEER (ref. PE_CS Engineer_2022.15)

He/she will be part of the Marketing & Customer Support group: acting as Company’s customer-facing hub, the group covers the whole Customer Journey through marketing & communications, product management, and customer service teams. Working closely with sales and directly with customers on one hand, and with product management and R&D on the other hand, the Customer Service team plays a key role in enabling Customers’ goals through the Company’s technology, and in advocating for Customers’ challenges and needs in the Company.

The customer support engineer role is a highly receptive one. It is involved with departments such as product management, project management, innovation, sales, R&D, and production BU, and faces external consultants, suppliers, and partners besides customers.

Areas of activity: project management, network design, incidents processing, training development and delivery, software quality assurance support, customer accounting, and technical writing.

This role requires a candidate comfortable in practically executing technical day-to-day activities as well as interacting at a strategic level with critical thinking and the ability to precis.

Main responsibilities

  • Support the pre-sales phase by interacting with sales reps and customers to define the best possible project design, solve technical complexities and minimize project risks
  • Contribute to or coordinate customer projects from project inception to product configuration, project installation, deployment and commissioning, while managing and synchronizing other parties involved (group companies, system integrators, partners, installers, …)
  • Support the onboarding phase helping the customer’s smooth familiarization with technology and ensure the customers achieve the full value of PE technology and solutions
  • Perform operation & maintenance, directly managing customer’s support requests, either on field or remote
  • Contribute customer voice and inputs from field to product management, thus providing relevant information for the product and technical development
  • Perform presentations, trainings and demos to customers, partners and users
  • Contribute and participate to the Company’s project development teams and support quality assurance department as customer advocate in the definition of use cases, field product use and challenges, user acceptance testing
  • In case of technical issues, support root cause analysis and fault resolutions, provide recommendations and workaround, and to handle the RMA process

Qualifications and experiences

  • 5 years of proven and relevant experience
  • University degree in Telecommunication Engineering/relevant discipline or equivalent experience – with Telecom technical background
  • Good knowledge of Linux shell and scripting languages (e.g., Python, Bash, .)
  • Good knowledge of IP networking and device configuration such as switches/routers
  • Basic usage of most common programming languages (C/C++, PHP, Java, …)
  • Knowledge of databases (MySQL, Kudo, and mini-io, …)
  • Understanding of electronics, and wireless communication technologies
  • Proficient in English
  • Willing to travel worldwide and spend weeks abroad to coordinate and manage local deployments or customer needs (up to a total of 50% on field support per year must be considered)

Nice to have

  • French, Spanish, and German proficiency

Soft skills

  • Organization and presentation skills, with the ability to interact with multiple level stakeholders
  • Propensity for relationship building, with strong interpersonal and communications skills, both verbal and written with an understanding of cultural diversity
  • Ability to work under pressure in a fast-paced environment

EMBEDDED SOFTWARE / FIRMWARE ENGINEER (ref. PE_EmbeddedSW FW_2022.14)

He/she will be part of the embedded software design team, defining the design specification, coding, and testing embedded software for complex low-power, RF IoT devices.

Main responsibilities

  • Develop low-level software, protocol stacks, and embedded, secure, low power applications
  • Participate in promoting and developing new technologies, proactively looking at innovative solutions

Qualifications and experiences

  • University degree in Computer Science or Electronics Engineering or equivalent discipline
  • Proven experience in architecture definition and software development in C/C++ for embedded applications
  • Knowledge of IoT technologies and application protocols for embedded systems – such as LWM2M, CoAP, and MQTT
  • Good knowledge of microcontrollers, in particular, ARM Cortex-M family and peripherals
  • Experience with mesh networks, radio networking protocols such as IEEE 802.15.4, 6LoWPAN, IPv6, TCP-IP, LPWAN, Bluetooth, NB-IoT
  • Good knowledge of low power design techniques
  • Experience in debugging and validating embedded systems and protocol stack
  • Ability to read schematics and debug at PCB level using typical lab equipment if needed
  • Knowledge and experience in software engineering methodologies: lifecycle, quality assurance, and testing techniques, continuous integration, and continuous deployment technologies (DevOps), agile scrum methodology
  • Knowledge of RF, secure IoT platforms
  • Fundamental understanding of security knowledge around embedded applications, network protocols, and distributed systems
  • Proficient understanding of code versioning tools, such as Git
  • Fluent in English and Italian (both written & verbal communication – including technical documentation)

Nice to have

  • Experience in designing and implementing secure embedded systems, Identity & Access Management, Data Protection, as well as integration of secure elements or hardware security module
  • Design and development of hardware validation test program
  • Experience in desktop application development based on Visual Studio, preferred C# and C++

Soft skills

  • Teamwork oriented, proven problem-solving attitudes and ability to manage pressure
  • Flexible, able to prioritize activities and manage time efficiently, meeting the deadlines
  • Ability to conjugate the product with the process and the solution perspective
  • Able to work cross-functionally in dynamic and international environments

If no open position fits your talent but you believe our Company is the place for you to excel, please send us your resumé/CV along with a motivation letter and your area of interest among the following:

  • Hardware: design, development and testing
  • Software and embedded software: design, coding and testing
  • Sofware Quality Assurance: validation and testing strategies for complex SW and eSW platforms
  • Cybersecurity: design principles and policies for products and solutions
  • Technical support: design, commission and support of projects, products and solutions on field
  • Technical marketing: product and solution development, market research, support to marketing and business development activities

 

Applications are received via e-mail only at recruitment@pdxeng.ch
Resumés/CVs sent to other personal or corporate e-mail addresses will not be considered

Please read our Privacy & Cookie Policy before applying, and confirm your consent to personal data treatment by adding the following text to your resumé/CV: “I herewith authorize the treatment of my personal data in accordance to GDPR 2016/679”. In absence of such declaration, it will not be possible to consider your application and your resumé/CV will be immediately erased along with any of your personal data.

Paradox Engineering shall collect and process applicants’ personal data for the purpose of recruitment procedures, which may also be carried out electronically. Personal data are only processed internally and only upon consent in your resumé/CV.

If Paradox Engineering signs an employment contract with an applicant, applicant’s personal data will be stored and processed for the purpose of establishing and carrying out the employment relationship in compliance with legal requirements. If no employment contract is signed, application documents and related personal data shall be automatically erased 12 months after they have been received, provided that no legitimate interests of the controller are opposed to the erasure. Other legitimate interests in this relation may be for example a burden of proof in a procedure under the General Equal Treatment Act (AGG).

All job opportunities are intended for Paradox Engineering’s offices in Novazzano (Ticino, Switzerland) and are gender neutral. We offer Swiss Labour contracts and remuneration in line with candidates’ experience.