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IoT & Smart Cities

Professional Services

Top competences and skilled professionals offer an advantage when it comes to design,
implement and manage Smart City applications and IoT solutions

City Challenges

Setting the right basis of a smart IoT network is the first and most important step to create a highly performant and well optimized IoT network. A poorly planned IoT network might lead to devices being disconnected, communication failure between devices, additional costs to add extra hardware, and higher maintenance costs deriving from solving issues on the field. Our Customer Support Team is highly skilled to provide support throughout the designing, engineering and installation phases, both on remote and on the field, as well as offer technical support and troubleshooting during the implementation and maintenance of the projects.

City Challenges

Setting the right basis of a smart IoT network is the first and most important step to create a highly performant and well optimized IoT network. A poorly planned IoT network might lead to devices being disconnected, communication failure between devices, additional costs to add extra hardware, and higher maintenance costs deriving from solving issues on the field. Our Customer Support Team is highly skilled to provide support throughout the designing, engineering and installation phases, both on remote and on the field, as well as offer technical support and troubleshooting during the implementation and maintenance of the projects.

We offer a full range of professional support services for City and utility managers to:

Design and Engineer

Leverage PE expertise to design and engineer the most effective smart IoT network to achieve their goals

Best possible performance

Have the best possible performance from installed networks and devices, smoothly manage troubleshooting and problem resolution

Technical skills

Grow their technical skills taking advantage of PE professionals

Single trusted point of contact

Have a single, trusted point of contact, letting PE experts interact with installers, system integrators, and maintenance operators

Fixed price fees

Benefit from fixed-price fees and specific Service Level Agreements to receive priority assistance and support

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Discover our Professional Services

We have a dedicated team with proven expertise and knowledge when it comes to smart IoT network engineering and development.

Our smart city customers can rely on a dedicated support, regular assistance and ad-hoc trainings.

.1

Professional Engineering Services & Solution Design

To create the most effective smart IoT network to achieve your city goals and meet your stakeholders’ expectations, including analysis of project requirements, definition of network infrastructure and connectivity layout, support in the design of the proper IT infrastructure and product configuration.

.2

Project Management & Commissioning

To provide full support in managing tasks during all project phases, from planning through execution and commissioning to closing, only limited to our systems, subsystems and components.

.3

Operation and Maintenance Remote Support

To enjoy prompt remote support and continued assistance on our products, 6LoWPAN network connectivity, and our Smart City applications, including access to software and firmware releases.

.4

Software Maintenance Service

To maximize the value of Smart CMS by taking advantage of regular software upgrade and access to the latest software and firmware releases for installed devices.

.5

Class and Remote Training

To share knowledge and technical information about our technologies through in-person or remote sessions, including hands-on exercises on our smart products.

.6

Custom Solution
Integration

To provide customised professional engineering services, including on-site surveys to be delivered ad hoc.